Computime Help Desk

Our team

Our in-house Help Desk team is comprised of highly skilled technicians and analysts who provide a single point of contact for incidents and service requests for our clients. The team can be can be reached through email, web portal login, or phone.

Help Desk support is available for:

End user support & workstation service
Desktop performance monitoring
Microsoft patch management
3rd party patching (when applicable & available)
Anti-virus/malware software management
Executive reports
Asset & inventory reports

Remote desktop support

We offer remote desktop support, which allows our technicians to access your devices and provide support remotely. Some issues may still warrant an on-site visit, but our flexible remote support can solve many common problems.

Help Desk Fruth Group IT Services

The Computime Help Desk team consists of experienced techs at every level available to assist you with your needs.

We assume the management these daily operations:

Proactive technology management

Preventative maintenance
Firmware and plugin updates
24/7 monitoring of device and network health
Hardware/software maintenance & upgrades
License management

Infrastructure administration

Spam prevention
Anti-virus/spyware management
Patch management
Hardware optimization
Documentation

Technology consulting

Summary of your existing technology
IT resource efficiency
Technology planing
Business impact of technology decisions
Detailed reporting

Reactive support services

In-house Help Desk
On-site tech support
Remote problem solving
Customer support portal
Advanced ticketing system